This Privacy Policy describes how Balam Group LLC and PPYA AI LLC (collectively, the "Company," "we," "us," or "our") collect, use, process, and disclose personal data in connection with your use of our websites, platforms, artificial intelligence systems, services, and related interactions (collectively, the "Site").

This Privacy Policy applies to personal data we collect directly from you, automatically through your use of the Site, from third parties, and in connection with our business operations and services.

Please review this Privacy Policy carefully. By using the Site, you acknowledge and agree to the practices described herein.

Collection of Data

We collect personal data in several ways, including information you voluntarily provide, data collected automatically through your use of the Site, and information obtained from third-party sources.

When you interact with us directly—such as submitting a form, scheduling a meeting, requesting information, participating in events, or communicating with us—we may collect information such as your name, email address, phone number, company information, and any additional data you choose to provide.

We also automatically collect certain technical and usage data when you access or use the Site. This may include your IP address, browser type, device information, referring pages, pages visited, interactions with the Site, and timestamps associated with your activity. While this information may not always identify you directly, it may be treated as personal data where applicable.

We use cookies and similar tracking technologies to enhance functionality, analyze usage, and improve user experience. These technologies may store information locally on your device or collect behavioral data related to your interaction with the Site.

In addition, we may collect personal data indirectly from publicly available sources, social media platforms, business partners, and third-party service providers, particularly in connection with providing services to clients, conducting outreach, or facilitating events.

Use of Collected Data

We use collected data to operate, maintain, and improve the Site and our services, as well as to communicate with you and fulfill business and contractual obligations.

This includes using data to respond to inquiries, deliver requested services, personalize user experience, improve system performance, troubleshoot issues, and develop new offerings. We may also use data to support internal analytics, business operations, and client service delivery.

In certain cases, we use data for marketing and communication purposes, including providing information about services, events, partnerships, and other offerings that may be relevant to you. This may include targeted advertising or outreach through digital platforms.

Where required by law, we will obtain your consent before using your data for specific purposes.

AI Systems and Data Processing

Certain services provided by PPYA AI LLC involve artificial intelligence systems, automation tools, and agentic workflows that process data to generate outputs, perform tasks, or support business operations.

When you use these services, data you provide may be processed by AI systems to generate responses, automate workflows, or produce outputs. While we implement safeguards to protect your data, you acknowledge that AI systems may process data dynamically and that outputs are generated based on patterns, not deterministic logic.

We do not use client data to train generalized AI models unless explicitly agreed to in writing. Data is used only as necessary to provide services, improve performance, and maintain system integrity.

You are responsible for ensuring that any data you provide to the Platform complies with applicable laws and does not violate third-party rights.

Sharing of Data

We may share personal data with affiliated entities, service providers, partners, and third parties as necessary to operate the Site and deliver services.

This includes sharing data with vendors that provide services such as hosting, analytics, communications, infrastructure, and security. We may also share data with marketing platforms or advertising networks in connection with outreach efforts.

In certain circumstances, we may disclose data to comply with legal obligations, enforce agreements, protect rights and safety, or respond to lawful requests from government or regulatory authorities.

We may also share data in connection with a merger, acquisition, restructuring, or sale of assets, or with your consent or at your direction.

Third-Party Services

The Site may contain links to or integrations with third-party websites, platforms, or services. These third parties operate independently and have their own privacy policies.

We are not responsible for the data practices of third-party services, and you are encouraged to review their policies before engaging with them.

Data Transfer

The Site is operated in the United States. If you access the Site from outside the United States, your data may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate.

By using the Site, you consent to such transfers, which may involve jurisdictions with different data protection laws than those in your country of residence.

Data Security

We implement commercially reasonable technical and organizational measures designed to protect personal data from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for business, legal, and regulatory requirements.

In some cases, data may be retained for longer periods where required by law or necessary to resolve disputes or enforce agreements.

Children's Privacy

The Site is not intended for use by individuals under the age of 13, and we do not knowingly collect personal data from children.

If we become aware that personal data has been collected from a child without appropriate consent, we will take steps to delete such information.

Do Not Track Signals

Some web browsers offer "Do Not Track" features that signal to websites that you do not wish to be tracked. The Site does not currently respond to such signals.

Your Data Preferences

You may have certain rights regarding your personal data, including the ability to request access, correction, deletion, or restriction of your data, subject to applicable law.

You may also opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

You can control cookies and tracking technologies through your browser settings, though doing so may impact the functionality of the Site.

California and International Users

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and related laws.

If you are located in the United Kingdom, European Union, or European Economic Area, you may have additional rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, you may contact us at:

Balam Group LLC / PPYA AI LLC

Legal Department

Email: legal@balamgroup.io